Are you a Johannesburg resident with a Diploma in Marketing or Business? The City of Johannesburg’s Transport Department has officially opened applications for its 2026 Customer Care Agent Internship.
Based in the Marketing and Communication branch, this 18-month programme offers a competitive monthly stipend of R10,109.86. This is a rare opportunity to gain professional experience within the Rea Vaya bus rapid transit system while working at the heart of the city’s public service. If you are ready to kickstart your career in local government, you must act now—applications close on 27 February 2026.
CoJ Customer Care Internship 2026: Fast Facts
| Feature | Details |
| Organization | City of Johannesburg (Transport Department) |
| Circular Reference | Student Internship Circular 005/2026 |
| Monthly Stipend | R10,109.86 |
| Duration | Up to 18 Months |
| Location | 75 Helen Joseph Street, Johannesburg |
| Closing Date | 27 February 2026 |
What You Will Learn: Core Responsibilities
Interns are integrated into the Marketing and Communication unit, focusing on high-impact customer service for the city’s transport commuters.
- First-Contact Resolution: Handling and resolving commuter queries at the initial point of contact.
- Rea Vaya Support: Managing complaints and providing accurate information regarding Rea Vaya services.
- Stakeholder Management: Building professional relationships with both internal city departments and external partners.
- Records & Reporting: Maintaining detailed interaction logs and producing activity reports to monitor service delivery quality.
- Professional Development: Gaining exposure to municipal administrative processes and public-sector communication standards.
Requirements: Do You Qualify?
To be eligible for the CoJ Internship 005/2026, applicants must meet strict criteria focused on local youth development.
Eligibility Criteria
- Residency: Must be a confirmed resident of the City of Johannesburg.
- Experience: This is an entry-level role; no prior work experience is required.
- Internship Status: Priority is given to first-time interns who have not previously participated in a CoJ programme.
Educational Qualifications
You must hold a Grade 12 (NQF Level 4) plus one of the following:
- National Diploma (NQF Level 6) in Marketing.
- National Diploma (NQF Level 6) in Business Management or Business Administration.
- Any related NQF Level 6 qualification.
How to Apply for the CoJ Transport Internship
The City of Johannesburg only accepts applications through their official online portal. Manual, faxed, or emailed applications will be automatically disqualified.
- Use Google Chrome: The CoJ portal is optimized for Chrome to avoid technical errors.
- Prepare Documents: Have certified copies of your ID, Qualifications, and CV ready.
- Complete the Form: Fill in the online application accurately via the CoJ Careers Portal.
- Verification: Be aware that shortlisted candidates will undergo criminal record, credit, and qualification verification checks.
👉 CLICK HERE TO APPLY ON THE OFFICIAL CITY OF JOHANNESBURG PORTAL
Frequently Asked Questions (FAQs)
1. Does the R10,109 stipend include benefits?
No. The R10,109.86 is a basic monthly stipend; there are no medical aid, pension, or housing allowances included.
2. Can I apply if I live in Pretoria or Ekurhuleni?
No. This specific programme is strictly reserved for residents of the City of Johannesburg. Proof of residence may be required during the screening process.
3. What happens if I don’t hear back within 6 weeks?
If you haven’t received a response within six weeks of the closing date (27 February 2026), please consider your application unsuccessful. Only shortlisted candidates are contacted for interviews.
Hope Johnson
Hope Johnson is the Founder and Lead Content Editor of SETAWeb, a South Africa–based digital platform focused on education, SETA programmes, learnerships, bursaries, internships, and career opportunities. She has extensive experience researching, verifying, and publishing accurate information sourced from official SETAs, government departments, universities, and public sector institutions. Contact: [email protected]