Are you a young, unemployed South African looking to break into the professional world? TFG (The Foschini Group) has officially opened applications for its 2026 YES Opportunity: Contact Centre Agent position in Cape Town.
This is a premier 12-month fixed-term contract under the national Youth Employment Service (YES) initiative. If you want to gain world-class customer service experience with a retail giant that owns brands like Sportscene, Totalsports, and Markham, this is your chance. Applications are currently open for February 2026—apply early to secure your spot.
TFG YES Opportunity 2026: Programme at a Glance
| Feature | Details |
| Employer | TFG (The Foschini Group) |
| Role | Contact Centre Agent (YES Programme) |
| Location | Parow/Cape Town, Western Cape |
| Duration | 12 Months (Fixed-term) |
| Education | Grade 12 (Matric) |
| Closing Date | Ongoing (Apply ASAP) |
What the Role Involves: Your Daily Tasks
As a Contact Centre Agent, you are the voice of TFG. You will be based in a professional, fast-paced call centre environment in Cape Town, assisting customers across TFG’s 30+ lifestyle brands.
- Customer Ambassador: Representing the brand by providing “Amazing Customer Experiences.”
- Problem Solving: Identifying customer needs and providing the best possible solutions for queries or complaints.
- Target Driven: Keeping track of sales performance and service level targets.
- Digital Tools: Utilizing TFG’s retail systems to capture customer data and process requests.
- Product Knowledge: Staying up-to-date with the latest fashion, décor, and retail trends to assist callers effectively.
Who Qualifies? Mandatory Eligibility Criteria
Because this role is part of the YES Programme, you must meet specific national requirements. Do not apply if you do not meet all of the following:
- Age: Must be between 18 and 29 years old.
- Education: A valid Matric (Grade 12) certificate is essential.
- Employment Status: You must be currently unemployed.
- No Previous YES Experience: You must not have participated in or been registered for a YES programme before.
- Work History: You must not have been permanently employed by a single employer for more than one year.
- Studies: You must not be studying full-time during the 2026 employment year.
Why TFG is a “Launchpad” for Your Career
TFG is more than just a retail group; it is one of South Africa’s largest employers with a massive global footprint.
- Work Readiness Support: TFG provides extensive online training via mobile smartphones.
- Keep the Tech: In many cases, participants get to keep the smartphone provided for training upon successful completion of the 12-month programme.
- Path to Permanency: High-performing YES learners are frequently absorbed into permanent roles within TFG’s stores, head offices, or contact centres.
- Reference & CV: You leave the programme with a verifiable reference from a multi-national company, making you 3x more employable.
How to Apply: Step-by-Step for 2026
TFG uses a sophisticated Oracle-based recruitment portal. Follow these steps to ensure your application is seen:
- Visit the Portal: Go to the official TFG Careers/Oracle Cloud Portal.
- Search “YES”: Use the search bar to find “YES Opportunity – Contact Centre Agent – Cape Town.”
- Create a Profile: Register with a valid email and upload your updated CV and Matric Certificate.
- Submit Early: Positions are filled on a rolling basis. If the link no longer shows the job, the intake for that month may be full.
Frequently Asked Questions (FAQs)
1. Is there a salary?
Yes. You will receive a monthly stipend (salary) for the duration of the 12-month contract. While the exact amount is role-dependent, it is competitive for entry-level YES placements.
2. Where exactly in Cape Town is the job?
Most of TFG’s contact centre operations are based in Parow, Cape Town. You are responsible for your own transport and accommodation.
3. What happens if I miss a call from TFG?
TFG’s recruitment process is fast. If you see a missed call from a Cape Town number, call back immediately. They typically conduct a short telephonic screening before inviting you for an interview.
Hope Johnson
Hope Johnson is the Founder and Lead Content Editor of SETAWeb, a South Africa–based digital platform focused on education, SETA programmes, learnerships, bursaries, internships, and career opportunities. She has extensive experience researching, verifying, and publishing accurate information sourced from official SETAs, government departments, universities, and public sector institutions. Contact: info@setaweb.co.za